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Dział: Dam pracę

Social Media & Advanced Support Expert with German or French

Data wstawienia: 2014-05-09 11:50
Data ważności: 2014-06-08
Województwo: Małopolskie

Exciting, challenging, rewarding…
… three words that sum up the working day at Serco

Step into the adventure and join Our easyJet Team as:

Social Media & Advanced Support Expert with German or French language

Ref. no.: ST/PL/052014
Place of work: Kraków

Main responsibilities:
• Provide support to clients in travel industry sector (via telephone, e-mail, chat)
• Handle all enquiries from easyJet Customers via Facebook and Twitter
• Respond to queries sent directly by Client
• Notify customers of any changes in their journey
• Cooperation with customers with special needs during travel
• Work with colleagues to ensure Clients expectations are meet

Candidate profile:
• Excellent written and oral skills in German or French
• Good command of the English language
• Excellent customer care and proactive attitude
• Confident, flexible and results oriented approach,
• Be positive, enthusiastic and proactive outlook,
• Willingness to work on shifts

Benefits:
• Competitive salary (plus extra bonuses)
• Attractive benefits package
• Full-paid appropriate training
• Private medical care for you and for your family (including dental care after upgrading package)
• Employee Referral Award Program
• Great development opportunities in an international, fast - paced company
• A multicultural, great working environment
• Fast recruitment process taking 2-3 weeks, with a ‘remote’ application systems

Ogłoszeniodawca

Firma: Serco Global Services