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Dział: Dam pracę

Ticketing Supervisor

Data wstawienia: 2010-01-19 15:13
Data ważności: 2010-02-18
Województwo: Małopolskie

Sabre Holdings is a world leader in travel commerce. From merchandising and distributing travel through online and offline points of sale, to providing complete software portfolio for hundreds of airlines, to supplying technology solutions across the industry, the companies of Sabre Holdings serve travellers, corporations, travel agents and travel suppliers around the globe.

One of our business units - lastminute.com - a leading online travel and leisure group in Europe is opening a new Center of Excellence in Poland.

Why lastminute.com?
If you love working in a fun and enjoyable environment, then a lastminute.com career path may be the one for you! We love our brand and we love our holiday and lifestyle products. If you feel you are the right person to help drive continued success for our company then we would love to hear from you!

Ticketing Supervisor

Job Description:
•Lead, motivate and develop a multi-lingual Ticketing team (supporting UK & Germany)
•Implement and continue to evolve efficient, cost effective ticketing processes for UK & German customers
•Ensure efficient processes exist to support the front line contact centre teams
•Build and maintain effective communication channels with ticketing agents and suppliers in order to ensure the swift resolution of customer issues
•Ensure the correct financial reconciliation of the ticketing process

Requirements:
•Must hold a valid CTC or CTM designation OR must demonstrate that he/ she has a minimum of two years’ continuous full time experience within the last 3 years in creating, generating and promoting passenger transportation, sales and services
•A minimum of two years experience in the last 3 years in leading a Ticketing team/ function
•Comprehensive understanding and experience of GDS systems (Sabre/Amadeus)
•Knowledge of issuing tickets from at least 50 airline net contracts and good product knowledge
•Fluency in English and/ or German
•Customer orientation and passion for delivering service excellence
•Excellent communication and problem solving skills
•Ability to work pro-actively as part of a team
•Ability to work to tight deadlines with a positive can-do attitude
•Outgoing personality

Job benefits:

•Private healthcare for employee and his/her family
•Excellent training resources
•Employee referral scheme
•Life and long-term disability insurance
•Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

If you're ready to discover how far your talents can take you with lastminute.com please send your CV to: m (include "TUR-INFO"in the email subject)

Please, include the following statement: “I hereby authorize you to process my personal data included in my job
application for the needs of the recruitment process (in accordance with the Personnel Protection Act of 29.08.1997 no
133 position 883)."

Ogłoszeniodawca

Firma: Sabre/lastminute.com