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Dział: Dam pracę

Flight Booking Supervisor (German & English Speaker) (Nr. Re

Data wstawienia: 2010-02-16 15:44
Data ważności: 2010-03-18
Województwo: Małopolskie

For our Client, international company with customer service center based in Krakow Business Park to meet its increasing demands, we are currently looking for candidate for the position of: Flight Booking Supervisor (German& English Speaker)

Job description:

- Lead, motivate and develop a multi-lingual Ticketing team (supporting UK & Germany);
- Implement and continue to evolve efficient, cost effective ticketing processes for UK & German customers;
- Ensure efficient processes exist to support the front line contact centre teams;
- Build and maintain effective, communication channels with ticketing agents and suppliers in order to ensure the swift resolution of customer issues;
- Ensure the correct financial reconciliation of the ticketing process.

Requirements:

- Must hold a valid CTC or CTM designation OR must demonstrate that he/ she has a minimum of two years’ continuous full time experience within the last 3 years in creating, generating and promoting passenger transportation, sales and services;
- A minimum of two years experience in the last 3 years in leading a Ticketing team/ function;
- Comprehensive understanding and experience of GDS systems (Sabre/Amadeus);
- Knowledge of issuing tickets from at least 50 airline net contracts and good product knowledge;
- Fluency in English and/ or German;
- Customer orientation and passion for delivering service excellence;
- Excellent communication and problem solving skills;
- Ability to work pro-actively as part of a team;
- Ability to work to tight deadlines with a positive can-do attitude;
- Outgoing personality.

Our Client offers:

- Private healthcare for employee and his/her family;
- Excellent training resources;
- Employee referral scheme;
- Life and long-term disability insurance;
- Memberships in sports clubs or other social clubs, tickets to entertainment or sporting events etc.

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Ogłoszeniodawca

Firma: GRAFTON RECRUITMENT POLSKA Sp. z o.o.